RollStart - Safeguarding Policy

Effective Date: 1 Sep 2025

RollStart Ltd ("RollStart", "we", "us", "our") is committed to providing a safe, supportive, and secure online environment for children and all users. This policy explains how we safeguard children and vulnerable users, particularly when accounts are managed by parents.

1. Purpose

The policy ensures that:

• Children only use the platform with parental consent.
• Parents can manage their child's data, account settings, and online interactions.
• The platform provides a safe, age-appropriate environment for children.
• All safeguarding concerns are reported and handled appropriately.

2. Age Restrictions & Parental Accounts

• Global baseline: Users must be at least 13 years old to register independently.
• Country-specific rules:
  • Age 13+: United Kingdom, United States, Denmark, Sweden, Norway, Finland, Canada
  • Age 14+: Spain, Italy, Austria
  • Age 15+: France
  • Age 16+: Ireland, Germany, Netherlands, and any other country
• Underage accounts: Children who are younger than their country's minimum digital consent age may only use the RollStart Platform through a parent-managed account. This ensures parental consent, control of data, and supervision of activity.
• Parent responsibility: Parents must provide accurate information, manage the child's privacy and safety preferences, and actively monitor their child's use of the Platform.

3. Parent and Child Responsibilities

Parents must:

• Provide accurate information when registering.
• Monitor their child's activity and manage privacy settings.
• Report any content or behaviour they consider unsafe.

Children must:

• Follow the platform's Community Guidelines.
• Avoid sharing personal information beyond what the parent allows.

4. Content and Feature Restrictions for Children

• Children's accounts have age-appropriate restrictions:
  • Limited visibility of public content
  • Restricted messaging or social features
  • No access to adult-oriented content or advertising without parental consent
• All content is moderated for safety and compliance with law.

5. Reporting Concerns

Parents or children may report:

• Suspicious or inappropriate content
• Bullying, harassment, or unsafe interactions
• Concerns about other users

Reports can be made via:

• In-platform reporting tools
• Email: help@rollstart.net
• Local authorities if a risk is immediate

6. Staff Responsibilities

All RollStart employees and moderators must:

• Complete safeguarding training appropriate to their role
• Monitor child accounts and community interactions for unsafe content
• Escalate serious concerns to the Safeguarding Officer or authorities

7. Safeguarding Officer

RollStart has a Safeguarding Officer responsible for:

• Ensuring this policy is implemented and updated
• Providing guidance to staff and moderators
• Liaising with external authorities as needed

Contact: Ben Prior, ben@rollstart.net

8. Education & Guidance

RollStart encourages parents to:

• Teach children safe online behaviour
• Monitor and guide children's interactions on the platform
• Use account controls to set privacy, content, and communication preferences

9. Policy Review

This policy will be reviewed at least annually or whenever legal or platform changes require updates.