RollStart - Privacy Policy

Effective date: 1 Sep 2025

RollStart Ltd ("RollStart", "we", "us", "our") respects your privacy and is committed to protecting your personal data.

1. Who We Are

The Service is provided by RollStart Ltd, a company registered in England and Wales under company number 16262516, with its registered office in the United Kingdom.

We are the "data controller" of your personal data under UK and EU data protection law.

2. Information We Collect

We may collect and process the following categories of information about you:

a) Information you provide directly

• Account information (e.g. name, email address, username, password, profile details).
• Content you post on the platform (e.g. text, photos, videos, comments).
• Messages and communications you send to other users or to us.

b) Information we collect automatically

• Usage data (e.g. interactions with the Service, pages viewed, features used).
• Device and technical data (e.g. IP address, browser type, operating system, mobile identifiers).
• Cookies and similar technologies (see Section 8).

c) Information from third parties

• If you sign in via a third-party service (e.g. Google, Apple, Facebook), we may receive limited account information.
• Information from partners, advertisers, or analytics providers that help us improve the Service.

3. How We Use Your Information

• To operate, maintain and provide the Service.
• To personalise your experience and recommend content.
• To enable social features such as posting, messaging, and following other users.
• To enforce our Terms and Conditions and Community Guidelines.
• To detect, prevent, and address fraud, abuse, or technical issues.
• To comply with legal obligations.
• For service improvements, analytics, and research.
• For marketing and communications (where permitted by law and subject to your choices).

4. Legal Bases for Processing (UK/EU Users)

• Contract - where processing is necessary to provide you with the Service.
• Consent - for optional features such as marketing or cookies (you may withdraw consent at any time).
• Legal obligation - where processing is required by law.
• Legitimate interests - to improve the Service, prevent abuse, and protect our business.

5. How We Share Your Information

• Other users - depending on your privacy settings, your profile, posts, and interactions may be visible to other users.
• Service providers - companies that help us provide hosting, storage, analytics, customer support, or other services.
• Legal authorities - if required by law, regulation, or to protect our rights or the safety of others.
• Business partners or acquirers - in the event of a merger, acquisition, or business restructuring.

We do not sell your personal data to third parties.

6. International Transfers

As we operate globally, your data may be transferred outside the UK/EEA (e.g. to the US or other countries). Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses approved by the European Commission or UK equivalents).

7. Data Retention

We keep your personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law or legitimate business needs.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in.
• Analyse how the Service is used.
• Improve functionality and performance.
• Provide relevant advertising (where applicable).

You can manage your cookie preferences through your browser settings or device options. Some features may not work properly if you disable cookies.

9. Your Rights

Depending on where you live, you may have the following rights:

• Access your personal data.
• Correct or update inaccurate data.
• Delete your data.
• Restrict or object to certain processing.
• Data portability (receive a copy in machine-readable format).
• Withdraw consent (where consent was the legal basis).
• Lodge a complaint with your local data protection authority (e.g. the UK Information Commissioner's Office (ICO)).

To exercise your rights, contact us using the details in Section 12.

10. Children's Privacy

Children under the age of digital consent are not permitted to register directly with the Service but instead must use a parent-managed account to ensure explicit parental/guardian consent and management of their use of the Service. The age of digital consent varies by country based on local laws as follows:

• Age 13+: United Kingdom, United States, Denmark, Sweden, Norway, Finland, Canada
• Age 14+: Spain, Italy, Austria
• Age 15+: France
• Age 16+: Ireland, Germany, Netherlands, and any other country

We do not knowingly collect personal data from children below these ages. If we become aware that we have collected such data, we will delete it.

11. Security

We use appropriate technical and organisational measures to protect your personal data against loss, theft, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

RollStart Ltd
Company number: 16262516
29 Eastern Way, Bury St Edmunds, Suffolk, IP327AB
Email: Help@rollstart.net

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will provide reasonable notice (e.g. via the Service or email). Please review this Policy regularly.